Returns & Exchanges
We want you to love your band. If something isn't right, we'll make it right — no fuss.
Our Promise to You
At Modbands, we want you to be completely happy with your purchase. If you’ve ordered the wrong size, wrong colour, or simply changed your mind — we offer a 60-day return and exchange policy with no hassle.
These rights are in addition to any rights you have under the Australian Consumer Law.
The process
How to Return or Exchange
Whether you’re swapping sizes, returning for a refund, or reporting a fault — it all starts the same way.
Email customerservice@modbands.com.au with your order number and reason for return. If your item arrived faulty or damaged, include a clear photo.
We’ll reply within 1 business day with your return number and all the details you need to send your item back.
Pack your item securely and post it to the address we provide, including your return number. (See below for who covers shipping costs.)
Once we receive your return, we’ll process your refund, store credit, or exchange within 1–2 business days. Refunds appear on your original payment method within 3–5 business days after processing.
Return types
What’s Covered?
Change of Mind
Wrong size, wrong colour, or just not for you? No problem.
- Window 60 days from purchase
- Condition Unused, unworn, original packaging with tags attached
- Return shipping Customer’s expense
- Options Exchange, store credit, or full refund
Faulty, Damaged, or Incorrect
If something went wrong on our end, we’ll fix it immediately.
- Window 6 months (ACL rights apply)
- What to do Email us with a photo and order number
- Return shipping We cover it
- Options Replacement or full refund — your choice
Check our Apple Watch Band Size Guide before you buy to make sure you get the right fit first time.
Gift purchases
Gift Returns
Received a Modbands band as a gift? We’re happy to help with an exchange or store credit. Just email us with the order number (ask the gift-giver if you don’t have it) and we’ll sort it out.
New Zealand & USA
International Orders
Our 60-day return policy applies to all international orders. A few things to note:
- → Return shipping from outside Australia is at the customer’s expense for change of mind returns.
- → We cover return shipping for faulty or incorrect items.
- → Refunds are issued in the original currency at the original exchange rate.
Important information
Delivery Issues
Please read the following carefully — these situations fall outside our standard return policy.
If your order is returned to us because the address was entered incorrectly, a refund will be issued minus a $15 fee to cover Australia Post’s return-to-sender and original postage charges. If the parcel is delivered to the wrong address, we are unable to provide a refund — please double-check your address at checkout.
If your order isn’t collected from the post office within the timeframe shown on the collection notice and is returned to us, a refund will be issued minus a $15 fee to cover the return-to-sender and original postage charges.
If you need to redirect your delivery after dispatch, we can request a mail redirection with Australia Post for a $10 fee.
Our bands are covered by a separate warranty for manufacturing defects. View our Warranty page →
Still Have Questions?
We’re here to help. Reach out and we’ll get back to you within 1 business day.
