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  1. All shipments to the US are temporarily suspended due to the removal of the De Minimus threshold.
  • Important Update
  • Due to a suspension of postal services, we are temporarily unable to ship to the USA but hope to be back soon.

Refunds & Returns

OUR COMMITMENT TO YOU

At Modbands, we want you to be completely happy with your purchase. We understand that sometimes you might change your mind or receive something that's not quite right. That's why we offer a hassle-free 60-day return policy.

CHANGE OF MIND RETURNS

If you've ordered the wrong size or colour, or you've simply changed your mind, you can return your unused item in its original condition within 60 days of purchase.

  • How to Initiate a Return: Please contact our support team at customerservice@modbands.com.au to obtain a Return Goods Authorisation (RGA) number and all the necessary return details.
  • Return Shipping: Please note that return shipping costs for change of mind returns are at the customer's expense.
  • Refund Options: We offer a replacement item, store credit, or a full refund to your original payment method.

FAULTY, DAMAGED, OR INCORRECT ITEMS

We take great care in packaging our products, but occasionally, mistakes can happen. If your product is faulty, damaged, or not what you ordered, we sincerely apologise and will rectify the situation immediately.

  • What to do: Please contact us at customerservice@modbands.com.au with a photograph of the issue.
  • Resolution: We will promptly arrange for a replacement to be sent out to you. If required, we will provide you with instructions on how to return the item to us at our expense.

IMPORTANT INFORMATION

  • Incorrect Address: If an incorrect address is provided and the order is returned to us, a refund will be issued minus a $15 fee to cover the Australia Post return to sender charge and original postage. If the order is delivered to the incorrect address, we are unable to provide a refund.
  • Uncollected Items: If your order is not collected from the post office within the designated timeframe and is returned to us, a refund will be issued minus a $15 fee to cover the return to sender charge and original postage.
  • Address Change in Transit: If you need to change the delivery address while your order is in transit, we can request a redirect with Australia Post for a $10 fee.

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