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  1. All shipments to the US are temporarily suspended due to the removal of the De Minimus threshold.
  • Important Update
  • Due to a suspension of postal services, we are temporarily unable to ship to the USA but hope to be back soon.

Warranty

OUR QUALITY GUARANTEE

At Modbands, we stand behind the quality of our products. All our bands come with a comprehensive 6-month warranty against manufacturing defects.

WHAT'S COVERED?

Our 6-month warranty covers any defects in materials or workmanship under normal use. This includes issues such as:

  • Faulty clasps or connectors
  • Stitching or adhesive failures
  • Unusual discolouration or material degradation

WHAT'S NOT COVERED?

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage, such as scratches, drops, or impacts
  • Damage caused by improper use or care
  • Lost or stolen items

HOW TO MAKE A WARRANTY CLAIM

If you believe your product has a manufacturing defect, please follow these simple steps:

  1. Contact Us: Email our support team at customerservice@modbands.com.au with a clear description of the issue.
  2. Provide Proof: Please include a photograph or video of the faulty item and your order number.
  3. Resolution: Once we have assessed your claim, we will offer a replacement item, store credit, or a full refund. In some cases, we may ask you to return the faulty item to us, and we will cover the return shipping costs.

OUR PROMISE

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our warranty, please do not hesitate to contact us.

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