Shipping policy
Last updated: 29 October 2026
Thank you for shopping with Modbands. This policy explains how we ship your order, what it costs and what to expect after you buy.
Order processing and dispatch
- Orders placed before 2pm AEST on a business day are usually dispatched the same day.
- Orders placed after 2pm, or on a weekend or Queensland public holiday, are dispatched the next business day.
- During peak periods (such as sales and the lead-up to Christmas), dispatch may take up to 2 business days.
- All orders ship from our fulfilment centre in Brisbane, Queensland, via Australia Post.
Shipping costs
Australia
| Order value | Standard | Express |
|---|---|---|
| Under $50 | $6.95 | $9.95 |
| $50 to $85 | Free | $9.95 |
| Over $85 | Free | Free |
New Zealand and United States
| Destination | Order value | Shipping |
|---|---|---|
| New Zealand | Under $60 NZD | $10 NZD |
| New Zealand | $60 NZD and over | Free |
| United States | Under $60 USD | $7 USD |
| United States | $60 USD and over | Free |
We currently ship to Australia, New Zealand and the United States only.
Estimated delivery times
Delivery times are counted in business days from dispatch. They are Australia Post estimates, not guarantees, and can be affected by weather, peak periods and other events outside our control.
| Destination | Estimated delivery |
|---|---|
| Brisbane metro | 1 to 3 business days |
| Sydney and Canberra | 2 to 3 business days |
| Melbourne | 2 to 4 business days |
| Adelaide, Perth and Hobart | 3 to 6 business days |
| Darwin | 6 to 8 business days |
| Regional QLD and NSW | 2 to 4 business days |
| Regional VIC | 3 to 5 business days |
| Regional SA, WA, TAS and NT | 4 to 8 business days |
| Express (capital cities) | 1 to 2 business days |
| Express (Perth and Darwin) | 2 to 4 business days |
| New Zealand | 7 to 12 business days (average 8) |
| United States | 6 to 12 business days (average 7) |
Tracking
Every order, to every destination, includes full tracking. We'll email your tracking number as soon as your order is dispatched. Tracking can take up to 24 hours to show its first update.
Duties and taxes
United States: We pay all US tariffs and import duties on your behalf. There is nothing extra to pay on delivery.
Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email us straight away and we'll correct it if your order hasn't been dispatched.
- Returned to sender: If an order comes back to us because of an incorrect address, we'll refund it less a $15 fee to cover Australia Post's return and original postage charges.
- Delivered to a wrong address: If a parcel is delivered to an incorrect address entered at checkout, we're unable to provide a refund.
- Uncollected parcels: If a parcel isn't collected from the post office within the time on the collection notice and is returned to us, we'll refund it less a $15 fee.
- Redirecting a parcel: If you need to change the delivery address after dispatch, we can request an Australia Post redirection for a $10 fee.
Lost or damaged parcels
If your parcel arrives damaged, email us a photo and your order number and we'll send a replacement or refund, your choice. If tracking hasn't updated for an extended period or your parcel appears lost, contact us and we'll lodge an investigation with Australia Post and make it right. These commitments are in addition to your rights under the Australian Consumer Law.
Order changes and cancellations
Because most orders are dispatched the same day, please contact us as soon as possible if you need to change or cancel. We can usually help before your order is dispatched. Once it's in transit, it can't be changed or cancelled, but you can still return it under our Returns and Exchanges policy.
Questions?
Email customerservice@modbands.com.au. We respond to all enquiries within 24 hours on business days, usually much sooner.
