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IMPORTANT NOTE FOR 42mm APPLE WATCH OWNERS
There are now 2 different 42mm sized Apple Watch vesions. If you have a newer Series 10 42mm watch, please choose the 38/40/41/42mm sized band. If you have the older Series 1/2/3 42mm watch, please choose a 42/44/45/46/49mm band.
In stock
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Product Information
Shipping
General Shipping Information
We are as excited as you are in getting your new Apple Watch band to you ASAP! That's why we do our best to get your package shipped out as soon as possible once you place your order.
- All orders are shipped from our fulfillment centre in Brisbane, Australia
- We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before 2pm Australia Eastern Standard Time will be shipped the same day.
- We do not ship on Saturdays, Sundays, or Queensland public holidays
- All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched.
- All orders are sent by either Australia Post or one of our courier partners. We will choose the fastest and most cost effective method of shipment.
The timeframes below give a good indication of costs and timeframes to receive your order to arrive after it has been processed.
Australian Orders
Shipping Costs
Orders ship from our Brisbane warehouse with pricing as follows:
- Orders $40 or under
- Standard Shipping (with tracking) - $6.95
- Express Shipping (with tracking) - $9.95
- Orders over $40 and under $75
- Standard Shipping (with tracking) - Free
- Express Shipping (with tracking) - $9.95
- Orders over $75
- Express Shipping (with tracking) - Free
Shipping Times
Express orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.
For non Express orders, typical delivery times are currently as follows:
- Brisbane metro - 2 to 3 working days
- Sydney/Melbourne/Canberra metro - 3 to 5 working days
- Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
- QLD/NSW/VIC regional - 4 to 9 working days
- SA/WA/TAS/NT regional - 8 to 12 working days
NZ Orders
Shipping Costs
- Orders below $40 NZD - flat rate $10 NZD shipping
- Orders $40 NZD or over - Free
Shipping times
For customers in New Zealand, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:
- New Zealand: 7 - 12 days (average 8 days)
We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.
USA Orders
Shipping Costs
- Orders below $30 USD - flat rate $7 USD shipping
- Orders $30 USD or over - Free
Shipping times
For customers in the United States, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:
- United States: 6 - 12 days (average 7 days)
We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.
Questions?
Please contact our friendly support team at customerservice@modbands.com.au (or use the form below) if you need any additional assistance. All incoming emails are ticketed and guaranteed to receive a response within 24 hours on business days, typically much sooner though.
Refunds, Returns and Warranty
Refunds & Returns
CHANGE OF MIND RETURNS
Modbands offers easy and hassle free returns. In the event that you order the wrong size or colour, or simply don't like the band you received, you have 60 days to return it (providing it is unused and in original condition). Return shipping costs are at the customer's expense.
Just contact our support team at customerservice@modbands.com.au (or use the form below) if you wish to return your order, and we will supply you with a Return Goods Authorisation (RGA) number, as well as all the return details.
For returns we can offer a replacement item, store credit, or a full refund (note that refunds will only be processed to the payment method originally used for the purchase).
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will happily provide you with a replacement or refund if your product is faulty, incorrect, not as described and/or damaged. This doesn’t happen very often, but mistakes do happen. Please contact us at customerservice@modbands.com.au and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us if required.
We do our best to package products so that there is minimal chance of them sustaining any damage while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.
INCORRECT ADDRESS BY CUSTOMER
If you enter an incorrect address (i.e missing unit / flat number, undeliverable house number etc), there are several scenarios and options.
1. If the product is not delivered and is returned to us, we will provide a full refund of the order cost minus $15 to cover Australia Post’s return to sender fee and our initial postage.
2. If the product is delivered to the incorrect address, we will unfortunately not be able to refund you, as it has been delivered successfully to the intended address on the order.
ITEM NOT COLLECTED AND RETURNED TO US
If the product is not collected within the time that Australia Post allow and is returned to us, we will provide a full refund of the order cost minus $15 to cover Australia Post’s return to sender fee and our initial postage.
CHANGE ADDRESS (WHILST IN TRANSIT)
If you have any reason to change the delivery address whilst your order is in transit, we can request a redirect with Australia Post. This has a $10 fee which will be passed on.
Warranty
Should your product be defective, damaged, or you have been sent the wrong item, we will happily exchange or refund the product. Mod Bands will cover the return shipping in these circumstances.
We have a 6 month warranty on all our bands. For faulty bands we can offer a replacement item, store credit, or a full refund (note that refunds will only be processed to the payment method originally used for the purchase).
Should you wish to make a warranty claim please contact our support team at customerservice@modbands.com.au and we will be only too happy to assist in resolving your issue.
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